FAQ & Help atMAKKPRESS!

FAQ & Help

How can MakkPress Technologies help me?

At MakkPress, we do not work as vendors; we work as partners in your growth. Whether you are planning to begin your eCommerce venture or have a fully established web store already, we will provide the best solutions for your needs.

 

 

Which platforms do you work with, recommend and why?

MakkPress Technologies is a premier partner with BigCommerce, Shopify, Magento, 3dcart and Volusion. We have years of experience in building websites with WordPress, Squarespace, and Wix. Each platform has its own advantages and disadvantages. When you discuss the project with our Sales team, we will recommend you the best platform for your needs.

 

 

How long will it take for the design and development of my website?

The design and development process takes 4-8 weeks depending on the project scope. We let you know the estimated time with the quote for the job. The most dominant reason for a delay in delivery is waiting for client’s feedback, content or any other response request by us. Your timely response immensely helps in speeding the process.

 

 

Is it mandatory to have a meeting in connection with the website design project?

In most cases, it is not necessary to have a meeting. A majority of our projects are managed via email, telephone/Skype. However, we prefer to have an initial video call session to know you better and establish a sense of trust and understanding.

Once we create the design for your website, we place it on the development server URL where only you and we can view it. Throughout the project’s execution, we regularly connect with you to update the status of the projector to answer any query. However, if you have a desire to meet us personally, we can also arrange that.

 

 

Will my website design be ‘search engine’ friendly?

All the websites we create are search engine friendly. We always execute the website designing process with search engines in our mind. We pay due emphasis on Google’s guidelines and best practices.

 

 

Are there hidden charges with the Website Design Services?

No, we always disclose all the related expenses and charge as per the agreement. We charge extra money only when the scope of the work extends beyond the agreement, that too after informing you about the additional cost.

 

 

Where is your professional team located and when can I contact them?

We have a global reach with clients in the US, UK, Singapore and many more countries. We are located in New Delhi, India. Our experts are available on phone, WhatsApp, Skype, Gmail, Slack, JoinMe and GoToMeeting.

 

 

Whom do I contact once my project is underway?

When you partner with us, you get a dedicated account manager. You can communicate all your project’s requirements and get regular updates on your project from them. You can connect with them in whichever way you find comfortable- e-mail, phone or chat.

 

 

As a client how do I know how my project is shaping up?

We make sure to keep our clients informed about all the aspects of project execution. Whether it is keeping you updated about the latest development in your project or seeking your feedback on our regular reports, we keep you in the loop at all the stages.

 

 

After project completion who owns the site’s copyright?

After the completion of your designing project, everything that we have created for your website belongs to you only. We do not resell or misuse the work we have done for your website. We give you the right to fully own the code and design that we have created for you.

What is your Cancellation and Refund policy?

MakkPress Technologies believes in helping customers and hence gives a chance to cancel the contract. We put our best foot forward to surpass your expectations, but if you do not want to continue with us due to any reason, you are free to cancel the next phase of the project when it hasn’t yet started.

 

 

Will You Sign Our NDA – Confidentiality Agreement?

We make sure that no confidential information about your company or project doesn’t get into unauthorized hands. Once your project gets completed, we transfer all the code to you. In case you still want to sign a non-disclosure agreement (NDA), feel free to send it to us. We will go through the terms and conditions and get back to you. We also have our version of confidentiality agreement in case you don’t have one.

 

 

How can I pay?

For international clients, we accept payment via wire transfer, Paypal and Payoneer. You can use your credit card to pay via PayPal. If you are an Indian client, you can make a bank transfer to our account.

 

 

Which service level agreements do you offer?

Before the commencement of the project, we sign a Memorandum of Understanding (MoU) contract that lists down- the responsibilities of each party, the deliverables, pricing, complaint handling mechanism and delivery schedule of the project. All payments are milestone-based and made after you approve of the milestone and its deliverables.

 

 

How long will you support your work for?

We support the code and customizations we create for 60 days (for fixed cost or bigger projects over $1,000 (INR 70,000). During this time we correct any error found after the completion of your project – as long as this code has not been tampered with by you, or any other developer.

Any error or issue found after the end of the support period can be addressed by our team if you have our hourly support agreement. You can avail our support and retainer service by contacting our sales department.

 

 

Will I be able to update my website?

There are a number of ways to update your website. As experts, we suggest the method that would be the best for you.

If you have a small website that has less number of pages then usually we identify these changes and suggest them to you. Not only this, we provide you with an online content management system through which you can update products/pages/content of your website without working with code.

Our suggestions are based on how much data is there at present. You can choose from our recommendations or discuss with us if you have any other line of thought.

Are there still any questions left unanswered in your mind? Do feel free to drop us a line at – info@makkpress.com