FAQ & Help atMAKKPRESS!

FAQ & Help

How Can MakkPress Technologies help me ?

At MakkPress technologies we do not work as vendors, we work as your partners in your growth, Whether you are planning to begin your ecommerce venture or if you have a fully established web store already, we will provide you the best solutions for your needs.

Which Platforms Do you work with and Recommend and Why ?

MakkPress technologies is a premier partner with Bigcommerce, Shopify and Volusion. We have years of experience in building website with WordPress, Magento , Drupal and Joomla as well. Each platform has its own advantages and disadvantages. As you discuss the projects with our sales team, we will recommend you the best platform for your needs.

How long will it take for Design and Development of my Website?

The design and development process takes between 4 to 8 weeks depending on the project scope. We provide you the time estimate with the quote for the Job. The most important factor for a delay in delivery is waiting for client to provide feedback, Content or any other response request by MakkPress in time. If you provide everything in time, that can help us speed up the process.

Is it mandatory to have meeting in connection with the website design project?

In mostly cases it is not necessary to have a meeting, and most of the projects that we have created are managed via email, telephone/skype only. We place the design on the development server URL where only you and we can view the website design. We’ll regularly connect with you during the project execution program. If you have desire to meet a person then this can be arranged.

Will my website design be “search engine” friendly?

All the websites we create are search engine friendly, we always execute website designing process with search engine in our mind.We follow Google’s Best practices and Guideline.

Are there hidden charges with the website design service?

No, we always disclose all the expenses related with website design project, we always charge as per the agreement. We only charge extra money for the work which goes beyond the agreement.

Where your professional team is located and when I can contact them?

We are Located in New Delhi, India. We have a Global reach with clients in US, UK,Singapore, etc. We are available on Phone, WhatsApp, Skype, gmail, slack, Join.me and gotomeetings.

Whom do I contact once my project gets underway?

We would recommend that you interact primarily with the Amount Manager assigned to you for all types of information and updates regarding your project. You can connect with your account manager via e-mail, chat or phone.

As a client how do I know how my project is shaping up?

We always make sure to keep our client informed on all aspects of project execution. We keep our clients updated with the basic developments regarding their project and in return await a feedback on our reports time to time.

After project completion who owns the sites copyright?

After completion of designing project, everything that we have created for your website belongs to you and you only, it cannot be used by third parties without your approval. We give you right to fully own the code and design of website that we have created for you. Work executed by us for your website cannot be reused or re-sold by anyone without our written permission.

What is your refund and cancellation policy?

Makkpress Technologies believes in helping customers and hence has cancellation policy for the service you have ordered. We work to make you happy but if you are not satisfied with our service then you have option to cancel the order. For more information about cancellation policy please read our cancellation policy.

Will You Sign Our NDA – Confidentiality Agreement?

Yes, we are ready to sign NDA. We make sure that any information about your company and project will not become public. Our clients keep complete owner ship of the build. We transfer all the code once we complete the project. In case it is mandatory for you to have your NDA letter signed, feel free to send us. We will study the NDA documents and let you know whether we agree to sign it and proceed. ? We also have our own version of confidentiality agreement if in case you don’t have one.

HOW CAN I PAY?

For International Clients we accept payment via Paypal and Payoneer. You can use your credit cart to pay via PayPal. If you can a Indian client then you can make bank transfer to our bank account.

What service level agreements do you offer?

Before the commencement of the project, we sign a MoU Contract that details the responsibilities of each party, the deliverables, pricing, complaint handling mechanisms and delivery schedule of the project. All payments are milestone based and made after you approve of the milestone and its deliverables.

How long will you support your work for?

We support the code and customizations we create for 45 days (For fixed cost or larger projects over $1,000 ( INR 60,000) ). During that time we’ll correct any mistakes or errors found after the completion of your project – as long as this code has not been tampered with by you, or any other developers. Any errors or issues found after the 30 day support period is closed can be addressed by our team if you have an hourly support agreement. Support and retainer service may be purchased by contacting our sales department.

Will I be able to update my website?

There are number of ways to update your website, you can choose any method which suits you, but we believe that it’s our duty to suggest you which method will be easy for you.
If you have a small website which contains less number of pages then usually it’s better to ask makkpress technologies to perform these changes on your website for you. Another method is depends on the how much data and information you have and how you will handle this information at present.
We provide online content management system through which you can update products/pages/content of your website without working with code.

 

Are there still any questions left unanswered in your mind? Do feel free to drop us a line at: info@makkpress.com