ecommerce maintenance

How We Make It Easier

Project management setup

When you partner with us, we create a workspace on our CRM so that you can list down all your requirements and assign tasks to our team in real-time. It helps you to stay updated about your project’s progress.

Dedicated account manager

At MakkPress, our prime focus is on client’s ease. We assign you a dedicated manager who is your go-to person for any discussion, update or requirement so that you don’t end up calling multiple people explaining what you need.

Routine Website Changes

Whether you want to introduce new promotional offers, create new pages or make day-to-day fixes, our experts take care of itso that your website always stays in its best form.

Inventory Update

Right from revising the prices and descriptions of products to uploading new ones, our experts manage your inventory like a pro so that you always stay on top of customers’ mind.

Website Performance Optimization

Owing to its importance in keeping the customers glued and determining website visibility in search engines, the speed of your website largely determines its fate. Our experts optimize your loading speed so that you can make the most of your digital presence.

Urgent Issues Fixation

Whether there is an unexpected bug or downtime, you can always rely on MakkPress’ experts to fix critical issues that call for urgent attention so that you never lose out on sales.

Search Engine Optimization

Being in the business for more than 7 years, we know the crucial factors that determine your website’s ranking and work on them so that you are on top of search engine results.

How We Do It

  1. We discuss your business requirements and goals to prepare a customized proposal defining the scope of your project.
  2. Once you pay for your monthly package or the hours you have purchased, we start working on your project.
  3. We assign a dedicated account manager for your project who is your single point of contact.
  4. We create a dashboard in which you can update your requirements and assign tasks in real time.
  5. Time is logged in our client dashboard for every task you assign.
  6. At the end of the month/ pre-decided hours, we send a detailed hour report.
  7. You can check this dashboard at any point of time.
  8. In case you have any concerns regarding adjustment of hours, we resolve it swiftly.

FAQs

Is there a minimum number of hours I need to buy?

We offer hours’ buckets. Usually, maintenance work spans to nearly 10 hours a week, so you can buy 40 hours for a month. Since we deploy our expert personnel to your project, you need to purchase a minimum of 5hours.

When you avail our maintenance packages, you can use the total number of hours in your scope of project for 1 year, at the end of which the remaining time lapses.

You can avail our maintenance packages starting at $40 per hour.You can discuss your requirements with our sales team and they will help you determine the number of hours you need to buy based on your work.

You can communicate with your dedicated account manager using email, Skype or even Whatsapp. Not only this, they are always available for video calls.

We typically get back to you within 8hrs (except on weekends). In case you have a requirement that needs urgent attention, we can get it fixed within a short time period. You can get support on weekend incurring additional charges.

We accept wire transfer, Paypal and Payoneer.